Experience Matters.
About Nancy
Nancy Millan is a proven leader who began her career in the Hillsborough County Tax Collector’s Office at the age of 22 as an Accounting Clerk. For 30 years, she worked her way up through the ranks of the office ultimately serving as Director of Community Relations before being elected to serve as your Hillsborough County Tax Collector in 2020. As a proud Tampa native, Nancy has demonstrated strong commitment to serving the community and to the success of the Tax Collector’s Office. She is also the proud mom of her son, Vinny, a U.S. Marine serving overseas, and her pup, Loli.
Nancy is exceptionally qualified to continue serving as Hillsborough County Tax Collector with over 35 years of experience in the office. She is also the first woman and the first person of Hispanic descent to serve as Tax Collector in Hillsborough County.
Continuity is key in such a critical position in Hillsborough County that serves as the funding engine for county services and as the sole provider of many critical state services – such as driver licenses, titles, and registrations – at the local level. As Tax Collector, Nancy vows to continue her focus on delivering exceptional service, fiscal accountability, accessibility, and innovation. Nancy has accomplished so much in just a few short years, and her re-election will ensure she and her team can continue to deliver positive results for the taxpayers of Hillsborough County.
During her first term in office, Nancy worked diligently to elevate the office to achieve excellence and continue their longstanding commitment of stellar service and fiscal responsibility to the taxpayers of Hillsborough County. Since 2021, Nancy has led her team to achieve outstanding results. She and her team serve close to 1 million customers in the branch offices and over 400,000 by phone annually while maintaining an impressive customer satisfaction rating of 95%. Nancy is also committed to fiscal accountability and has continued the office’s long history of financial audits free of findings for over two decades – an outstanding accomplishment for an office that collects and distributes over 3 billion dollars annually.
Accomplishments
Nancy has worked for the Hillsborough County Tax Collector’s Office for over 35 years. She is passionate about service and uniquely qualified to continue to lead this office as Tax Collector.
Nancy is the first woman and the first person of Hispanic descent to hold the Office of the Tax Collector in Hillsborough County.
Endorsed by Congresswoman Kathy Castor, Mayor Jane Castor, former Tax Collector Doug Belden, Sheriff Chad Chronister and Richard Gonzmart to name a few.
Continued efforts to recruit, retain and train a high-quality workforce to deliver positive service experiences in an efficient and timely manner
Deployment of smart lockers for dealers and title services to drop off and pick up work 24/7 without having to wait in an office
A mobile unit to bring services to the community
Additional locations and weekend service hours to expand access to services for Hillsborough County residents
Expansion of kiosk services
Expansion of same day express services where customers can process online and pick up in an office same day
Pre-screening process for complex services to ensure customers have everything they need to complete a transaction before their visit, eliminating the need for customers to visit an office multiple times
Nancy Millan Pledge
"If re-elected as Hillsborough County Tax Collector, I will ensure that Hillsborough County's tax dollars are collected and distributed efficiently and accurately, and I will continue to drive innovation and make the office even more accessible to best serve our residents."