As Hillsborough County Tax Collector, Nancy plans to…
Deliver Excellent Customer Service
Always looking to improve, Nancy plans to increase accessibility to underserved areas of the county. She’ll leverage innovation and technology to offer customer service that’s convenient, efficient, and secure.
Ensure an Engaged Workforce
Investing in the success of the office’s employees, Nancy plans to expand professional development opportunities and partner with public schools to create a career development program in public service.
Prioritize Financial Responsibility
In addition to maintaining the office’s long-standing record of zero audit findings, Nancy plans to continue making the best use of taxpayer dollars, employing cost-saving measures wherever possible.
Promote Transparency and Public Trust
Nancy believes in advancing good government and leadership. She’ll build relationships with private- and public-sector business partners to ensure the office is working efficiently and effectively.
Under Nancy’s leadership, the Hillsborough County Tax Collector’s Office has…
Reduced Wait Times
Thanks to a state-of-the-art customer queuing system, customers can make appointments and view wait times at branch locations online.
Leveraged New Technologies
The Hillsborough County Tax Collector’s Office is the first in the state of Florida to offer vehicle registration renewal via self-service kiosk.
Expanded Online Services
Residents can now conduct common transactions online, including boat registration, hunting and fishing license payments, and driver license renewal.
Doug Belden endorses Nancy for Hillsborough County Tax Collector.
Doug Belden announces retirement as tax collector; Nancy launches campaign to become his replacement.
Nancy receives the Florida Tax Collector Education Forum Service Award.
Nancy is honored with her fifth Distinguished Service Award from the Florida Tax Collector’s Association.
The Tax Collector’s Office is the the first government agency in Hillsborough County to earn a Sterling Sustained Excellence Award.
Hillsborough County is the first tax collector’s office in the state to receive the Governor’s Sterling Award for Performance Excellence.
The office adopts a business management system through the Florida Sterling Council to streamline business processes.
Nancy becomes the office’s Director of Community Relations and is recognized as Hillsborough County’s Hispanic Woman of the Year.
Doug Belden is elected as the new tax collector with the promise to transform and modernize services.
Nancy joins the Hillsborough County Tax Collector’s office as an accounting clerk.