Why Nancy?

As Hillsborough County Tax Collector, Nancy plans to…

Deliver Excellent Customer Service

Always looking to improve, Nancy plans to increase accessibility to underserved areas of the county. She’ll leverage innovation and technology to offer customer service that’s convenient, efficient, and secure.

Ensure an Engaged Workforce

Investing in the success of the office’s employees, Nancy plans to expand professional development opportunities and partner with public schools to create a career development program in public service.

Prioritize Financial Responsibility

In addition to maintaining the office’s long-standing record of zero audit findings, Nancy plans to continue making the best use of taxpayer dollars, employing cost-saving measures wherever possible.

Promote Transparency and Public Trust

Nancy believes in advancing good government and leadership. She’ll build relationships with private- and public-sector business partners to ensure the office is working efficiently and effectively.

Under Nancy’s leadership, the Hillsborough County Tax Collector’s Office has…

Reduced Wait Times

Thanks to a state-of-the-art customer queuing system, customers can make appointments and view wait times at branch locations online.

Leveraged New Technologies

The Hillsborough County Tax Collector’s Office is the first in the state of Florida to offer vehicle registration renewal via self-service kiosk.

Expanded Online Services

Residents can now conduct common transactions online, including boat registration, hunting and fishing license payments, and driver license renewal.

Highlights

2020

Doug Belden endorses Nancy for Hillsborough County Tax Collector.

2019

Doug Belden announces retirement as tax collector; Nancy launches campaign to become his replacement.

2018

Nancy receives the Florida Tax Collector Education Forum Service Award.

2017

Nancy is honored with her fifth Distinguished Service Award from the Florida Tax Collector’s Association.

2011

The Tax Collector’s Office is the the first government agency in Hillsborough County to earn a Sterling Sustained Excellence Award.

2008

Hillsborough County is the first tax collector’s office in the state to receive the Governor’s Sterling Award for Performance Excellence.

2004

The office adopts a business management system through the Florida Sterling Council to streamline business processes.

2001

Nancy becomes the office’s Director of Community Relations and is recognized as Hillsborough County’s Hispanic Woman of the Year.

1998

Doug Belden is elected as the new tax collector with the promise to transform and modernize services.

1989

Nancy joins the Hillsborough County Tax Collector’s office as an accounting clerk.

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